Deep Metadata Scrubber — Troubleshooting

Troubleshooting and recovery steps for Deep Metadata Scrubber.

Deep Metadata Scrubber troubleshooting

Common issues

  • If output fails to open, retry with a simpler source file to isolate corruption.
  • If expected links vanish, confirm you intended full annotation removal.
  • If page count changes unexpectedly, inspect the source for hidden attachments/forms.

Recovery steps

  1. Retry with a smaller sample file.
  2. Refresh and run the tool again.
  3. Use an alternative workflow from /tools if needed.
  4. Check /status for current incidents.

What this does not protect

  • Troubleshooting guidance does not guarantee recovery for damaged files.
  • It does not bypass document owner restrictions when cryptography is enforced.